Support

Questions, bug reports, or a plan that did something you didn't expect: email kilinrax@icloud.com.

Common questions

• No sound on the run? Check the phone isn't on silent, and that spoken cues are on in Settings. On a watch-only run, AirPods must be connected to the watch — they pair with one device at a time.
• Watch shows "No plan yet"? Open Onward on your phone with both devices on Wi-Fi or Bluetooth; the plan is handed across directly.
• No heart rate or distance? Both are optional permissions. Grant them in Settings → Privacy on the phone, or re-run onboarding.